Last Updated: October 1, 2026

Pinch Med, Inc. ("Pinch") provides a website at bookpinch.com, a skincare store at shop.bookpinch.com, Pinch-branded telehealth pages at rx.bookpinch.com, rxintake.bookpinch.com, and care.bookpinch.com (the "Telehealth Sites"), and any Pinch mobile application that we make available from time to time (the "Pinch Mobile Application" or "App"), which are referred to collectively in these Terms of Use as the "Site".

Pinch Med, Inc. is a management services organization. It does not practice medicine, nursing, or pharmacy. In-person aesthetic and wellness services scheduled through the Site are provided by independent, affiliated professional entities (for example, Pinch Med IL, P.C.) and the licensed clinicians they engage ("Pinch Providers"). Services in the Pinch telehealth program are provided by independent, licensed medical practices and pharmacies working through an independent telehealth platform provider, as described in the section titled "The Pinch Telehealth Program" below.

Users of our Site generally fall into one of two categories: those who intend to use the services offered through the Site ("Clients") and those that will provide those services ("Providers"). These two groups are collectively referred to herein as "Users". Our Site allows:

• Clients to submit health-related information and Providers to view such information;
• Clients and Providers to communicate with one another;
• Clients to schedule in-person services, purchase skincare products, and enroll in memberships and treatment plans; and
• Clients to begin the telehealth program enrollment process, which is completed on the telehealth platform provider's systems.

The information provided on the Site is not a substitute for the advice of a personal physician or other qualified healthcare professional. Users are advised to never disregard professional medical advice or delay in seeking it because of something a User may have read on the Site. If you are experiencing a medical emergency, call 911.

BY USING THE SITE, USERS SIGNIFY THEIR AGREEMENT TO THESE TERMS OF USE. IF USERS DO NOT AGREE TO THESE TERMS OF USE, THEY ARE DIRECTED TO CEASE USE OF THE SITE IMMEDIATELY.

These Terms of Use, Pinch's Privacy Policy, and Pinch's Notice of Privacy Practices are linked at the bottom of every page of the Site, including shop.bookpinch.com and the Telehealth Sites.

The Site and the services offered through it are intended for adults who are 18 years of age or older and who reside in the United States. In-person services are available only in the markets where Pinch Providers are licensed and active, and the telehealth program is available only in the states where our independent, third-party telehealth platform provider operates. By using the Site, each User represents that they meet these requirements and that the information they provide is accurate and complete.

Pinch offers a telehealth program under the Pinch brand for prescription weight management, metabolic health, and skin care (the "Telehealth Program"). The Telehealth Program is delivered through an independent, third-party telehealth platform provider (the "Telehealth Platform Provider"). The Telehealth Platform Provider operates the technology behind the Telehealth Sites, contracts with independent, licensed medical practices whose clinicians evaluate patients and prescribe medications when clinically appropriate (the "Telehealth Medical Practices"), and contracts with licensed pharmacies that fill and ship prescriptions (the "Telehealth Pharmacies"). Pinch's role in the Telehealth Program is limited to brand and marketing, consumer education, non-clinical account creation and intake on the Pinch-branded pages of the Telehealth Sites, and customer service for non-clinical, account, and billing questions.

By using the Telehealth Program, each User acknowledges and agrees that:

• Pinch, its affiliated professional entities, and Pinch Providers do not provide medical, telehealth, or pharmacy services through the Telehealth Program, do not prescribe, dispense, or ship Telehealth Program medications, and do not direct or control the clinical judgment of the Telehealth Medical Practices or the Telehealth Pharmacies.
• All Telehealth Program medications require a prescription. A licensed clinician of a Telehealth Medical Practice will review the User's health information and determine whether treatment is appropriate. Not every User will qualify, and a clinician may decline to prescribe, recommend a different treatment, or refer the User to another provider.
• The Telehealth Platform Provider's terms of service and privacy policies are provided to Users of the telehealth service directly by the third-party and govern the User's telehealth visits, medical records, prescriptions, pharmacy fulfillment, shipping, subscriptions, renewals, cancellations, refunds, and billing. Users must review and accept those documents before enrolling. If those documents conflict with these Terms of Use with respect to the Telehealth Program, those documents control.
• The Telehealth Platform Provider is the merchant of record for Telehealth Program purchases. Charges for the Telehealth Program may appear on the User's payment statement under the Telehealth Platform Provider's name or descriptor, or co-listed with Pinch's.
• Telehealth Program medications may be compounded medications prepared by a licensed compounding pharmacy. Compounded medications are not approved by the U.S. Food and Drug Administration, and the FDA does not review them for safety, effectiveness, or quality. The Telehealth Sites and the medical consent describe which products are compounded.
• Individual results vary. Pinch makes no representation or guarantee regarding the outcome of any Telehealth Program treatment.
• Pinch Providers may share a link or referral code for the Telehealth Program with Clients and may receive compensation from Pinch when a Client they refer enrolls.
• A referral is not medical advice and is not a recommendation that any particular treatment is appropriate for the Client; that determination is made solely by the Telehealth Medical Practices.
• To coordinate care between a Client's Pinch Provider and the Telehealth Program, Pinch may receive limited information about a Client's enrollment and, where permitted by law and authorized by the Client, treatment, as described in Pinch's Privacy Policy.

In-person services scheduled through the Site are provided by the affiliated professional entity licensed in the Client's state and the Pinch Provider assigned to the appointment. Every treatment is subject to an in-person evaluation by the Pinch Provider, who may decline to perform a treatment or recommend an alternative. Clients will be asked to complete a health assessment and to sign an informed consent before treatment. Memberships offered through the Site are subject to the Pinch Membership Terms, available at https://www.bookpinch.com/membership-terms. Treatment plans offered through the Site are subject to any terms presented at enrollment, including any minimum term, billing, credit, and cancellation provisions.

Payment for in-person services and for purchases from our skincare store is processed by our third-party payment processors, such as Stripe, on behalf of Pinch and its affiliated professional entities. Payment for the Telehealth Program is processed by the Telehealth Platform Provider as merchant of record under its terms. Pinch does not store full payment card numbers.

Pinch provides Users with a number of interactive online services to help them better communicate with one another. These services may include (but are not limited to):

• Email messaging
• Text chat
• Video chat

Users agree that they will not upload or transmit any communications or content of any type (including secure messaging) that infringe upon, misappropriate or violate any rights of any party.

All personal information Users submit to the Site is governed by Pinch's Privacy Policy (a link to this policy is at the bottom of each page of the Site). Health information is also addressed in our Notice of Privacy Practices and, for the Telehealth Program, in the Telehealth Platform Provider's privacy documents.

The Pinch Mobile Application is intended for use only on a mobile device that is running an unmodified manufacturer-approved operating system. Using the Pinch Mobile Application on a device with a modified operating system may undermine security features that are intended to protect User information from unauthorized or unintended disclosure. A User may compromise their information, if a User uses the Pinch Mobile Application on a mobile device that has been modified. Use of the Pinch Mobile Application on a mobile device with a modified operating system is a material breach of these Terms of Use.

Pinch has several tools that allow Users to record and store information. Users are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to their Pinch online password or account. It is a User's sole responsibility to (1) control the disclosure and use of a User's activation codes, password reset codes and password; (2) authorize, monitor, and control access to and use of a User's Pinch online account and password; (3) promptly change a User's password if a User feels it has become compromised; and (4) promptly inform the Site manager of any need to deactivate an account entirely.

In consideration of being allowed to use the Site interactive services, Users agree that the following actions shall constitute a material breach of these Terms of Use:

• Signing on as or pretending to be another person;
• Providing false or misleading health, identity, age, or location information in order to obtain services or medications;
• Using messaging (unsecure or secure) for any purpose in violation of local, state, national, international laws or posted Pinch policies;
• Transmitting material that infringes or violates the intellectual property rights of others or the privacy or publicity rights of others;
• Transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including Pinch personnel);
• Using interactive services in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others;
• Collecting information about others, including email addresses;
• Intentionally distributing viruses or other harmful computer code;
• Attempting to (1) probe, scan, "hack", or test the vulnerability of the Site or any Pinch system or network; or (2) breach any security or authentication measures on the Site or any Pinch system connected to the Site;
• Using any "deep-link", "page-scrape", "robot", "spider", data mining tools, data gathering and extraction tools, or other automatic device, program, algorithm or methodology, to (1) access, acquire, copy or monitor any portion of the Site, or (2) in any way reproduce or circumvent the navigational structure or presentation of the Site;
• "Jailbreaking" the operating system of a mobile device using the App.

Pinch may suspend or terminate a User's access to the Site for any breach of these Terms of Use.

Pinch may offer interactive areas of the Site under license with Third Party software service providers. These Terms of Use extend to and apply to Users' use of our licensors' software. Our licensors are direct third-party beneficiaries of applicable rights under these Terms of Use. By using our licensor's software, each User agrees to be bound directly to Pinch's licensors with respect to each Users' compliance with these Terms of Use. Pinch may directly enforce the licensors' rights under these Terms of Use on the licensors' behalf or a licensor may enforce its rights under these Terms of Use directly against Users who breach these Terms of Use.

By accepting these Terms of Use, each User agrees to receive essential communications by email. These communications may include (but are not limited to):

• Notification that an important message awaits a User on the Site (this may be a message from a Provider to a Client, a message from a Client to a Provider, an appointment confirmation, etc.);
• Customer service communications; and
• Site and service updates

If a User forgets their Site password, among the available methods for resetting a User's password is the option to choose to have a one-time password reset code sent to the email address the User provided to us when they registered for the Site. To protect each User's privacy, Pinch recommends that Users not use an email address that is shared with anyone else. To update a User's email address, sign on to the Site and select the Account Settings.

Each User verifies that any phone information provided to Pinch is true and accurate, and that they are the current subscriber or owner of any telephone number that they provide.

Each User acknowledges that by voluntarily providing their telephone number(s), they expressly agree to receive prerecorded voice messages, and/or autodialed calls and text messages from Pinch, Pinch agents, affiliates, and independent contractors related to the User's relationship with Pinch. Each User acknowledges that automated calls or text messages may be made to their telephone number(s) even if their telephone number(s) is registered on any state or federal Do Not Call list. Each User agrees to receive automated calls and text messages from Pinch, our agents, affiliates, and independent contractors even if the User cancels their account or terminates their relationship with Pinch, except if they opt-out (see below).

The text message communications that Users may receive from Pinch may include (but are not limited to):

• A one-time, multi-factor authentication (MFA) passcode sent to a User after they have opted-in to receiving such a code to authenticate their logging onto the Site;
• General communications from Pinch including but not limited to notifications regarding upcoming or scheduled appointments, pre-procedure and post-procedure instructions, and general follow up;
• General communications relating to a User's account, registration, changes and updates, service outages, reminders, billing notifications, payment notices, new services available to Clients, or any transaction with Pinch; and
• Marketing and promotional communications.

At any time, and even if a User has expressly given Pinch permission to send voice/text messages to them, they may communicate their desire not to receive additional voice/text messages by following the stop or opt-out instructions in the voice or text message, by adjusting their preferences on the Site (for only certain categories of communications), or by contacting Pinch directly.

Each User acknowledges that Pinch is not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to Users from Pinch and to Pinch from Users. If Users have any questions about their text plan or data plan, it is best to contact their wireless provider.

Users acknowledge that they are aware text messages are not fully secure and could be intercepted by a third party and acknowledge if they share their mobile device with others, they may be able to view text messages sent by Pinch. It is each User's responsibility to understand the risks of receiving text messages on their mobile device. To update a User's mobile phone number, sign on to the Site or contact Pinch directly.

Messages relating to Telehealth Program visits, prescriptions, and shipments may be sent by the Telehealth Platform Provider under its own terms.

Although Pinch attempts to maintain the integrity and accuracy of the information on the Site, Pinch makes no guarantees as to its correctness, completeness, or accuracy. The Site may contain typographical errors, inaccuracies, or other errors or omissions. Also, unauthorized additions, deletions, or alterations could be made to the Site by third parties without Pinch's knowledge. If a User believes that information found on the Site is inaccurate or unauthorized, the impacted User is directed to inform Pinch by contacting the Pinch Site Admin.

Pinch may revise the information on the Site or otherwise change or update the Site, including these Terms of Use, without notice to Users. Pinch may also make improvements and/or changes in products and/or services described on the Site or add new features at any time without notice. Pinch encourages Users to periodically read these Terms of Use to see if there have been any changes to our policies that may affect them. A User's continued use of the Site will signify that User's continued agreement to these Terms of Use as they may be revised.

The Site may provide links to other websites that are not owned or controlled by Pinch ("Third Party Websites"). Pinch provides links to Third Party Websites to connect Users easily to additional sources of information or third party services that may be of interest to Users. Pinch may not have any business relationship with the party that controls this type of Third Party Website and a link to such a site is offered only as a convenience to Users.

Pinch may also provide links to Third Party Websites managed by vendors that Pinch has made arrangements with to offer Users services. These Third Party Websites may be co-branded, meaning that they display the Pinch logo and the logo of the Third Party vendor but they are owned and controlled by the Third Party. The telehealth intake, patient portal, and checkout pages of the Telehealth Program are operated by the Telehealth Platform Provider in this way, even where they carry the Pinch name and appear at a bookpinch.com address.

Pinch is not responsible for the content, security or the privacy practices of Third Party Websites. Users should review the privacy statement and any terms of use of each Third Party Website Users visit, if applicable. Unless Pinch specifically advises Users otherwise, links to Third Party Websites do not constitute or imply endorsement by Pinch of those sites, the information they contain or any products or services they describe.

THE SITE, AND ANY CONTENT, INFORMATION, SERVICES OR PRODUCTS OBTAINED THROUGH THE SITE IS PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. EACH USERS' USE OF THE SITE IS VOLUNTARY, AND AT THEIR OWN RISK. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON THE SITE DOES NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT OF SUCH PRODUCTS OR SERVICES PINCH MED, INC. PROVIDES UNLESS SPECIFICALLY STATED OTHERWISE. PINCH MAKES NO REPRESENTATION OR WARRANTY REGARDING THE CLINICAL SERVICES, PRESCRIPTIONS, OR PRODUCTS PROVIDED BY THE TELEHEALTH MEDICAL PRACTICES OR THE TELEHEALTH PHARMACIES.

PINCH AND ITS AFFILIATES, SUPPLIERS, LICENSORS AND OTHER THIRD PARTIES MENTIONED OR LINKED TO ON THE SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, AND ANY CONTENT, INFORMATION, SERVICES OR PRODUCTS OBTAINED THROUGH THE SITE, ANY APP TO WHICH EACH USER PERMITS PINCH MED, INC. TO RELEASE DATA (AND INCLUDING, WITHOUT LIMITATION, THE APP'S USE OF ANY DATA ANY USER MAKES AVAILABLE TO THE APP), AND/OR ANY THIRD PARTY WEBSITE, OR THEIR USE OF ANY OF THE FOREGOING, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. A USER'S SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, APPS, AND/OR THIRD PARTY WEBSITES IS TO STOP USING THE SITE, APPS, AND/OR THOSE SERVICES.

THESE TERMS OF USE ARE GOVERNED BY ILLINOIS LAW WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW.

Except as otherwise indicated, the Site and all content on the Site, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of Pinch or its licensors and is protected by United States and international copyright laws. Pinch allows Users to view or download a single copy of the material on the Site solely for their personal, noncommercial use.

The compilation of all content on the Site is the exclusive property of Pinch or, as applicable, its licensors, and is protected by United States and international copyright laws. Unless specifically authorized in writing by Pinch, any use of these materials, or of any materials contributed to the Site by entities other than Pinch, on any other website or networked computer environment for any purpose is prohibited.

Any rights not expressly granted by these Terms of Use or any applicable end-user license agreements are reserved by Pinch. Content and features are subject to change or termination without notice in the editorial discretion of Pinch.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If a User believes in good faith that materials appearing on the Site infringe their copyright, the User may send us a notice requesting that the material be removed, or access to it blocked.

In addition, if a User believes in good faith that a notice of copyright infringement has been wrongly filed against them, the DMCA permits the User to send Pinch a counter-notice. Notices and counter-notices must meet statutory requirements imposed by the DMCA. One place to find more information is the U.S. Copyright Office website, currently located at https://www.copyright.gov.

In accordance with the DMCA, Pinch has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent as follows:

Agent: Pinch Med, Inc. Compliance Department

Address: Pinch Med, Inc.

909 Davis Street

Suite 500

Evanston, IL 60201

Email: Legal@pinchmed.com

Please note: If anyone materially misrepresents that online material, product, or activity is infringing their copyrights, they may be liable for damages (including court costs and attorneys' fees) and could be subject to criminal prosecution for perjury. Pinch suggests that Users consult a legal advisor before filing a notice or counter-notice.

"Pinch" is a registered trademark of Pinch Med, Inc. Other proprietary marks of Pinch or third parties may be designated as such from time to time on the Site through use of the TM, SM, or ® symbols. Users of the Site are not authorized to make any use of the Pinch marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by Pinch or the applicable third party.

Questions about these Terms of Use may be directed to Pinch Med, Inc., 909 Davis Street, Suite 500, Evanston, Illinois 60201, or through the contact form on the Site.